Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real-time and asynchronous cooperation capabilities.

UCC ensures that each and every customer should be able to reach at the right destination on any available media like voice, email, fax, social media, etc. Every employee, wherever he or she is, can act as an operator or agent while carrying on with his/her other tasks. This application gives employees flexibility and control over how and when to be contacted, via a choice of devices – in the office, at home and when they are on the move.